Tech Hits Breaking Point

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We expect our flights to take off, our payments to go through and our emails to arrive. And every year we ask the systems behind them to do more. What happens when demand grows faster than we can build the capacity to handle it?

Within hours of each other, a global Microsoft 365 outage disrupted businesses around the world and a communications failure halted departures across the United States. In this video, I look at what those failures reveal about the systems we rely on and how difficult it is to upgrade them while keeping them running.

The AI boom is adding to the competition for chips, equipment and electricity. Meanwhile, how many businesses are quietly putting off upgrades to the systems they already depend on? And who picks up the bill when those systems finally fail?


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